BLINDS AND CURTAINS
I'd like to order some curtains, but how do I measure my windows?
We've put together a little guide for you so please check http://www.dekoria.co.uk/page/measuring_curtains/Curtain-Measuring-Guide for advice
How do I take measurements for blinds?
Taking measurements for blinds is easy for we need to know whether you're measuring the recess of the window or the blind. You'll find a little guide on measurements for blids here: http://www.dekoria.co.uk/page/measuring_blinds/Blind-Measuring-Guide
Do you make covers for non-Ikea furniture?
We specialise in slipcovers for Ikea furniture and we cannot make fitted covers for other brands of sofas and armchairs (even if they look similar to Ikea's models - the dimensions will be different).
Do you make leather/faux leather covers for sofas and chairs?
We're sorry but at the moment we can offer only fabric covers, as shown on the website.
Do you make covers for leather/faux leather sofas and chairs?
We're sorry but our covers are designed to replace fabric slipcovers and they will not fit leather/faux leather furniture.
Do you make partial sofa and armchair covers?
We can offer partial covers e.g. seat cushion covers only for the most popular models. Please contact us for more details.
Can I send you my own fabric?
We're sorry, we can use our own fabrics only but you're welcome to have up to 8 free swatches and see if you like any from our selection. You can order your samples here: http://www.dekoria.co.uk/free_fabrics_samples
PAYMENT AND DELIVERY
How can I pay for my order?
We accept card payments on our website using WorldPay (formerly called Cardsave) for entering card details direct or PayPal. We can also take card payments by phone, if this is more convenient. We can also accept bank transfers and cheques. Our complete guide for payments can be found here: http://www.dekoria.co.uk/page/delivery_payment/Payments
How quickly will you deliver my order?
Making your purchases usually takes up to 5 ( (10 for fire retardant products) working days. Our carriers deliver within a max. of 3-4 working days so in most cases you can expect your delivery within 8-9 working days from the moment we receive your payment. Ready made items are shipped within 2 working days. If you need your order urgently, please get in touch. If you are concerned about your order, please contact us by email or by phone and we will track it for you. For more information on our deliveries please check http://www.dekoria.co.uk/page/delivery_conditions/Delivery-Times
How do you deliver orders? What if I'm not in?
Most orders are shipped via UPS so a signature on dlelivery is required. UPS InfoNotice® card with parcel collection/delivery rescheduling details is left if no one is in on 1st delivery attempt. Re-delivery to the customer's address or collection from the nearest UPS Access Point is at UPS discretion and it is beyond Dekoria control.
Can you ship to the US, Canada, Australia and other countries?
Yes, we can. Please contact us with the details of the item you're interested in for a quote.
I'd like to speak to you. How can I get in touch?
We're here to help so please feel free to email us anytime on firstname.lastname@example.org or email@example.com - we aim to reply to all emails within 1 working day. You can also call us on 0131 603 8702 (+44 131 603 8702 from abroad)