Terms and Conditions
I. General Information
The Seller is defined as Franc-Textil Sp. z.o.o., ul. Przemyslowa 10, 58-130 Zarow, Poland (hereinafter referred to as: Franc Textil).
The Customer is a person who made a purchase on www.dekoria.co.uk or www.dekoria.ie (hereinafter referred to as: www.dekoria.co.uk).
www.dekoria.co.uk is intended for use by both individuals and businesses (a separate trade offer can be requested by businesses).
By making a purchase on www.dekoria.co.uk, the Customer declares that they have read, understood and accepted the following terms and conditions.
II. Product Information
The Seller reserves the right to make changes to the offer on www.dekoria.co.uk, both in terms of products available and prices. Any changes in prices shall not apply to orders that have been placed before the change.
Promotional offers are carried out at the Seller’s discretion and may be stopped at any point. Any changes in prices shall not apply to orders that have been placed before the change.
Due to the unpredictability factor in the process of making items to order and the specific characteristics of fabrics, the Customer agrees to accept +/-2 cm difference in the measurements of the product ordered and supplied.
Every effort is made to ensure that the products supplied correspond as closely as possible to swatches and images presented on our website. However, variations may occur from one screen to another and in normal manufacturing between batches. Free swatches are available for this exact reason. If the Customer chooses not to order swatches, Franc Textil cannot be held responsible for the difference in shade between the image on our website and the product delivered.
Most fabrics are 140 cm wide. The Customer agrees that where a product is more than 130 cm wide, it will be two (or more, only if required) pieces of fabric joined together (e.g. 190 cm curtain = 130 cm + 60 cm, 300 cm curtain = 130 cm + 130 cm + 40 cm). The stitching will be done in an aesthetic manner and shall not reduce the quality of the product. This applies for example to curtains or blinds but not sofa covers.
III. Orders, Returns & Complaints
Orders shall be accepted and processed only when a full payment for the goods has cleared into the Seller’s account.
Due to the nature of the products, changes to orders placed cannot be guaranteed and are made only at the Seller’s discretion.
Tailor-made and made-to-measure goods, including but not limited to furniture covers, curtains and blinds, and fabrics sold by the metre can be accepted for a refund only when the goods are faulty.
Orders are despatched within seven full working days from the date of payment. Should this deadline prove impossible to meet, the Seller shall inform the Customer without delay. The Customer has the right to reject the new date of delivery and cancel the order.
The Seller may not be held responsible for delays in delivery caused by the carrier and those that remain beyond the control of the Seller. In such circumstances any compensation for the Customer might be made solely at the Seller’s discretion.
The Seller has the right to investigate any complaints received. The Customer shall be informed about the outcome of the investigation within 30 calendar days from the date of filing a complaint.
The Seller MUST be informed about the return of goods within 14 calendar days from the date of delivery, and the goods MUST be sent back within further 14 calendar days. The Seller is not required to accept returns received after this period. Our return form you can find here. After receiving the form we will contact you to arrange the pick up of the goods. Goods must be returned in unused condition, with all labels attached.
IV. Data Protection