BLINDS AND CURTAINS
I’d like to order some curtains, but how do I measure my windows?
We’ve put together a little guide for you. Please check http://www.dekoria.co.uk/page/measuring_curtains/Curtain-Measuring-Guide for advice.
How do I take measurements for blinds?
Taking measurements for blinds is easy. The first thing we need to know is whether you're measuring the recess of the window or the blind. You’ll find a little guide on taking measurements for blinds here: http://www.dekoria.co.uk/page/measuring_blinds/Blind-Measuring-Guide .
Do you make covers for non-Ikea furniture?
We specialise in slipcovers for Ikea furniture and we cannot make fitted covers for other brands of sofas and armchairs. Even if they look similar to Ikea’s models, their dimensions might be different.
Do you make leather/faux leather covers for sofas and chairs?
We’re sorry, but at the moment we can offer only fabric covers, as shown on the website.
Do you make covers for leather/faux leather sofas and chairs?
We’re sorry, but our covers are designed to replace fabric slipcovers and they will not fit leather/faux leather furniture.
Do you make partial sofa and armchair covers?
We can offer partial covers, e.g. seat cushion covers, only for the most popular models. Please contact us for more details.
Does the sofa cover include the armrests and the sofa body or just the loose cushions?
The ordered cover for sofa includes the whole set, exactly like you see on our product picture.
Do you provide a home service to measure and fit?
No, unfortunately we don't provide such kind of service.
Can I send you my own fabric?
We’re sorry, but we use our own fabrics only. However, you’re welcome to have up to eight free swatches to see if you like any fabrics from our selection. You can order your samples here: http://www.dekoria.co.uk/free_fabrics_samples .
PAYMENT AND DELIVERY
How can I pay for my order?
We accept card payments on our website, using WorldPay (formerly called Cardsave) for entering card details directly or through PayPal. We can also take card payments if this is more convenient for you. Bank transfers and cheques are also accepted. Our complete guide for payments can be found here: http://www.dekoria.co.uk/page/delivery_payment/Payments
How quickly will you deliver my order?
Making your purchase usually takes up to nine working days. Our carriers deliver within 3-4 working days generally, so in most cases delivery can be expected within 12-13 working days from the moment we receive your payment. Ready-made items are shipped within four working days. If your order is very urgent, please contact us. If you are concerned about your order, please contact us by e-mail or chat, and we will track it for you. For more information on our deliveries please check http://www.dekoria.co.uk/page/delivery_conditions/Delivery-Times
How do you deliver orders? What if I’m not in?
Most orders are shipped via UPS, so a signature on delivery is required. A UPS InfoNotice® with parcel collection/delivery rescheduling details is issued if no one is available to collect the parcel on the first delivery attempt. Re-delivery to the customer’s address or collection from the nearest UPS Access Point occurs at UPS’s discretion and remains beyond Dekoria’s control.
Can you ship to the US, Canada, Australia?
We’re sorry, but we do not ship to these countries.
What further charges, (taxes etc) I must pay to receive my order?
We encourage you to get familiar with the information published on the website: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
I’d like to speak to you. How can I get in touch?
We’re here to help you with your order, so please feel free to e-mail us anytime at [email protected] We aim to reply to all e-mails within one working day.