Terms and Conditions

I. Definitions

These Terms and Conditions set out the general conditions for placing Orders in the "Dekoria" online store, available at www.dekoria.co.uk.
2. The Terms and Conditions have been prepared in accordance with applicable laws, in particular:
1. the Civil Code of 23 April 1964,
2. the Act of 18 July 2002 on the Provision of Electronic Services,
3. the Electronic Communications Law of 12 July 2024,
4. the Consumer Rights Act of 30 May 2014,
5. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation - GDPR).
The terms used in these Terms and Conditions shall mean:
• Price – the gross price of the Product, displayed next to the Product information or calculated based on the parameters provided by the Customer. Prices are expressed in Polish zloty (PLN) and include VAT. Prices do not include Delivery Costs.
• Data – the Customer’s data, including personal data, processed for the purpose of Order fulfilment.
• Password – a unique string of characters chosen by the User to log into their Account.
• Consumer – a natural person making purchases in the "Dekoria" online store that are not directly related to their business or professional activity, as defined in Article 22[1] of the Civil Code.
• Account – an individual account created after Registration, through which the User places Orders or uses other services provided by the Seller.
• Basket – an electronic form provided by the Seller on the Store’s website, used by the Customer to place Orders for Products offered by the Store.
• Delivery Costs – fees charged for the delivery of the Product to the Customer, as specified in these Terms and Conditions.
• Payment – payment made for the Order, including the Price and Delivery Costs, in the manner chosen by the Customer when placing the Order.
• Entrepreneur with Consumer Rights – a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person, based in particular on the nature of their business activity as published in the Central Register and Information on Economic Activity.
• Order Fulfilment – activities undertaken by the Seller to deliver the ordered Products to the address specified by the Customer. Order Fulfilment includes: preparing the Order for shipment and delivering the Order to the Customer.
• Registration – the act of providing the required data, including Personal Data, necessary to create a User Account.
• Store – the "Dekoria" online store, available at www.dekoria.co.uk, owned by the Seller, through which the sale of Products is conducted remotely using telecommunication means.
• Seller – "Franc-Textil" Sp. z o.o., with its registered office in Żarów, address: ul. Przemysłowa 10, 58-130 Żarów, entered in the Register of Entrepreneurs maintained by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register under number KRS 0000172975, NIP: 8842486272, REGON: 891503337, with share capital of PLN 9,050,000.00, the owner of the "Dekoria" online store.
• Parties – the Seller and the Customer.
• Product – movable goods offered for retail sale by the Seller in the "Dekoria" online store.
• Contract – a sales contract for the Product offered by the Seller, concluded remotely using telecommunication means.
• User – any person who uses the Store's website, including the Customer.
• Customer – a natural person (including a Consumer), legal person, or organisational unit with legal capacity, who makes a purchase in the Store.
• Order – a legal action performed using the Basket, whereby the Customer expresses the will to purchase selected Products in accordance with their description, Price, Delivery Costs, and under the conditions set forth in the Terms and Conditions.

II. General Terms of Electronic Service Provision

The User acknowledges that the sale of Goods in the "Dekoria" online store is carried out by providing a service performed without the simultaneous presence of the parties (remotely), through the transmission of data at the individual request of the recipient, sent and received using electronic processing devices, including digital compression and data storage, which is entirely transmitted, received or sent via a telecommunications network, in accordance with the Act of 18 July 2002 on the provision of electronic services.
2. The content of the Store's pages is the property of the Seller and is legally protected.
3. Use of the Store’s website is permitted only under the terms defined in these Terms and Conditions.
4. Before using the Store's website, and in particular before placing an Order, the User should read these Terms and Conditions and the Privacy Policy, which forms an integral part thereof, and accept their content.
5. In order to use the Store's website, the User must have a computer or other device with software that enables browsing web pages and access to the Internet. For the proper functioning of the Store's website, the User's device must have cookies enabled.
6. To place an Order, the User must have an active email address and a valid phone number.
7. Product images presented on the Store’s website are for illustration purposes only. All images and descriptions of the Goods come from the Seller.
8. Trade names, names, descriptions, or trademarks published on the Store’s website are legally protected. Their use is permitted only with the prior written consent of the Seller.
9. The User is obliged to refrain from any actions that may infringe the Seller’s intellectual property rights.
10. The User must refrain from any actions that may interfere with or disrupt the operation of the Store. The User acknowledges that any attempt to destabilize the Store may be considered a criminal offence under the provisions of the Penal Code.
11. The User is prohibited from submitting any unlawful content in any form.

III. Registration
1. Registration in the Store is free of charge.
2. Registration is not required to browse the Store’s website or to place an Order. However, it enables the User to view their Order history and status, and to receive additional services provided by the Seller upon the User’s request.
3. To register, the User should click the "Log in/Register" icon, which redirects them to a page allowing for login (for registered Users) and/or registration.
4. Clicking the "Create an account" icon redirects the User to a registration form ("Form").
5. User registration is completed by filling out the Form. The electronic services agreement with the Store is concluded when the User successfully submits the completed registration form and creates an account (Registration). The agreement is concluded for an indefinite period, unless otherwise stated in these Terms and Conditions.
6. Before completing the Form, the User must read and accept the Terms and Conditions and the Privacy Policy.
7. After completing the Form, the User should click the "Register" button, which sends the Form to the Seller. At this moment, the registration process is complete and the User is automatically logged into their Account – from this point on, the User has an active Account and may place Orders without needing to register again.
The User may terminate the electronic services agreement by deleting their Account. The Customer may delete their Account at any time ………………………………………….. Upon account deletion, all data will be erased, except for data necessary for processing complaints and managing potential claims, which will be stored until the expiry of the applicable limitation periods, especially those arising from completed orders.

IV. Account
1. Having an Account enables the User to, in particular:
1. place Orders,
2. access the status and history of Orders,
3. add, edit, or delete data, including delivery addresses.
2. Logging into the Account requires the User to enter the email address and Password created during the Registration process. The User’s email address serves as the username (login).
3. The User acknowledges that the Account Password is confidential. For security purposes, it is recommended that the Password is changed regularly. For enhanced security, the Password should be at least 8 characters long and include at least one uppercase letter and a number or special character.
4. Any breach of the Password’s confidentiality should be reported to the Seller immediately upon discovery.
5. In case of a lost Password, the User may request the Seller to issue a new temporary Password allowing access to the Account. To do so, the User should use the "Forgot Password" mechanism available on the login page. Upon entering their email address, the User will receive an email containing a link to log in and set a new Password.
6. It is strictly prohibited to share one’s Account with third parties.

V. Conclusion of the Contract
1. The Customer places an Order using the Basket.
2. The Customer acknowledges that placing an Order entails the obligation to pay the Price and Delivery Costs.
3. The Order is placed by clicking the "Order and Pay" button. Clicking this button confirms the Customer’s obligation to pay the Price of the Goods and the Delivery Costs, which the Customer hereby accepts.
4. Before placing an Order, the Customer should select the Goods, specify their quantity and delivery address, and choose the method of Payment. If the Customer has an Account, they should log in before placing the Order.
5. Before placing the Order, using the Basket, the Customer is informed of:
1. the features of the selected Goods and the total amount due to the Seller, including the Price and Delivery Costs,
2. the method and terms of payment,
3. the method and estimated delivery time of the Order.
6. Orders can only be placed after reviewing and accepting the provisions of these Terms and Conditions.
7. By clicking the "Order and Pay" button, the Customer confirms acceptance of the selected Goods along with their description, Price and Delivery Costs, and expresses the intention to purchase them in accordance with these Terms and Conditions. The Customer also acknowledges and accepts the Seller’s terms of delivery and payment.
8. Upon clicking the "Order and Pay" button, a Contract is concluded between the Customer and the Seller. Under this Contract, the Customer is obligated to pay the Price and Delivery Costs, while the Seller is obligated to fulfill the Order and deliver the Goods free from defects and in accordance with the method and place indicated by the Customer.
9. The Seller shall promptly (i.e., on the same day the Order is placed) confirm receipt of the Order by sending a confirmation to the email address provided by the Customer in the Form ("Confirmation"). The Confirmation includes the information listed in section 5 above. The Seller also sends the Customer an Instruction on the Right of Withdrawal (Annex 1 to these Terms and Conditions) and a Withdrawal Form (Annex 2). The right of withdrawal does not apply to Customers purchasing as business entities.
10. The Shop’s product listings do not constitute an offer within the meaning of Article 66 of the Polish Civil Code. If an Order cannot be fulfilled due to unavailability of the Goods or necessary materials, the Seller will promptly inform the Customer that the Order cannot be fulfilled.
11. The Customer acknowledges that, in the case of promotional or clearance items with limited quantities, Order fulfillment depends on the sequence in which Orders are received. If the Goods are sold out, the Seller will inform the Customer and refund any amounts paid. The Customer thereby waives any other claims against the Seller related to the inability to fulfill the Order.
12. The Seller reserves the right to verify Orders. If there are reasonable concerns that the Customer is not complying with these Terms and Conditions, the Seller may cancel the Order and will notify the Customer accordingly.
13. Upon receiving the Order Confirmation, the Customer should make the Payment for the Goods and cover the Delivery Costs. All necessary payment details are included in the Confirmation sent by the Seller.
14. All Goods offered on the "Dekoria" online store website are brand new, free from legal defects, and have been legally placed on the market.

VI. Order Modification
1. Modifications to a placed Order are possible as follows:
1. for made-to-measure (custom-made) products – until the Order has been paid,
2. for all other products (not made-to-measure) – within 24 hours from the moment the Order is placed (i.e. the Contract is concluded).
2. If the Customer wishes to modify the Order in accordance with point 1 above, they must contact the Seller within the applicable time frame by sending a request for modification to the following email address: [email protected], including details of the requested changes.
3. In the event of an Order modification, the Price and Delivery Costs may change. The Customer will be informed of any such changes by the Seller.

VII. Payments
Dekoria.co.uk accepts online card payments via a secure payment system provided by PayU.
PayPal is also available to all customers. Please note that a PayPal account is NOT required as there is an option to either sign into your PayPal account for a quicker checkout (if you already have a PayPal account) or simply enter your debit/credit card details securely into a PayPal payment page.
Choosing Klarna payment you can shop now and pay later for your purchase. Morne information you can find here.
We can also accept bank transfer to the following bank account:
Account Holder’s Name: Franc Textil
Bank Name: Santander
IBAN: PL 83 1090 2314 0000 0001 4492 1781
BIC: WBKPPLPP

VIII. Order Fulfilment
1. Customers may place Orders on any day of the week; however, Order Fulfilment is carried out from Monday to Friday between 7:00 AM and 4:00 PM (CET). The Seller does not process Orders on public holidays.
2. Orders are fulfilled within five tot en ( 5-10) days from the date the Customer completes full Payment. If the Customer selects the "cash on delivery" payment option, the Order will be fulfilled within the time frame specified by the Seller in the Confirmation.
3. If the Order is to be fulfilled within a different time frame than indicated in points 1 and 2 above, the Seller will send confirmation of the revised Order Fulfilment terms, as agreed by both Parties, to the Customer's email address.
4. In any event, the Order Fulfilment period shall not exceed thirty (30) days from the date the Payment is made by the Customer, or – in the case of "cash on delivery" – thirty (30) days from the date the Confirmation is received by the Customer.
5. If full Payment is not made within seven (7) days of receiving the Confirmation, the Seller reserves the right to withdraw from the Contract.
6. Orders are despatched within five to nine full working days from the date of payment. Should this deadline prove impossible to meet, the Seller shall inform the Customer The Seller may not be held responsible for delays in delivery caused by the carrier and those that remain beyond the control of the Seller. In such circumstances any compensation for the Customer might be made solely at the Seller’s discretion.

IX. Orders, Returns & Complaints

The Seller MUST be informed about the return of goods within 14 calendar days from the date of delivery, and the goods MUST be sent back within further 14 calendar days. The Seller is not required to accept returns received after this period. Our return form you can find here.
The items should be sent back to:

Salesupply
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY

Goods must be returned in unused condition, with all labels attached. The Buyer returns the goods on his own cost.

The Seller has the right to investigate any complaints received. The Customer shall be informed about the outcome of the investigation within 30 calendar days from the date of filing a complaint.

X. Illegal Content and Other Content in Breach of the Terms and Conditions

1. This section of the Terms and Conditions contains provisions arising from the Digital Services Act as applicable to the Store and the Seller. The User is generally not required to provide content when using the Store, unless the Terms and Conditions require the provision of certain data (e.g. information necessary to place an Order). The User may have the opportunity to add reviews or comments on the Store using tools provided by the Seller. In all cases of providing content, the User is required to comply with the rules set out in these Terms and Conditions.

2. CONTACT POINT – The Seller designates the email address: [email protected] as the single point of contact. This contact point allows direct communication between the Seller and the authorities of EU Member States, the European Commission, and the European Board for Digital Services, and also enables service recipients (including Users) to communicate directly, promptly and in a user-friendly manner with the Seller electronically for the purposes of the Digital Services Act. The Seller designates English as the languages for communication with its contact point.

3. Procedure for reporting Illegal Content and actions in accordance with Article 16 of the Digital Services Act:
a) Any person or entity may report to the Seller, via the email address [email protected], the presence of specific information that they consider to be Illegal Content.
b) The report should be sufficiently precise and properly substantiated. For this purpose, the Seller facilitates and enables submissions that include all of the following elements:
o (1) A sufficiently reasoned explanation of why the information is alleged to be Illegal Content;
o (2) A clear indication of the exact electronic location of the information, such as a precise URL or URLs, and, where applicable, other information enabling identification of the content concerned, depending on its nature and the type of service;
o (3) The name and email address of the person or entity making the report (except where the report relates to information concerning the offences referred to in Articles 3–7 of Directive 2011/93/EU);
o (4) A statement confirming the good faith belief of the reporting person or entity that the information and allegations submitted are accurate and complete.
c) Such a report shall be considered as giving rise to actual knowledge or awareness for the purposes of Article 6 of the Digital Services Act in relation to the content concerned if it enables the Seller, acting with due diligence, to identify – without detailed legal analysis – the illegal nature of the information or activity.
d) If the report includes electronic contact details, the Seller shall promptly acknowledge receipt of the report and shall inform the reporting person or entity without undue delay of its decision concerning the reported content, including information about the possibility to appeal that decision.
e) The Seller shall handle all reports received under this mechanism and take decisions in a timely, non-arbitrary, objective and diligent manner. If the Seller uses automated means for this purpose, it will inform the reporting person or entity about it in the notification mentioned above.

4. Information about restrictions imposed by the Seller regarding content shared by Users in the Store:
a) Users are subject to the following rules when providing any content in the Store:
-Obligation to use the Store, including posting content (e.g. reviews or comments), in accordance with its intended purpose, these Terms and Conditions, and applicable law and good customs, with respect for personal rights and intellectual property rights of the Seller and third parties;
- Obligation to provide content that is factually correct and not misleading;
- Prohibition against submitting unlawful content, including Illegal Content;
- Prohibition against sending unsolicited commercial information (spam) through the Store;
- Prohibition against submitting content that breaches commonly accepted online etiquette, including vulgar or offensive content;
- Obligation to possess – where required – all necessary rights and permissions to submit such content on the Store's pages, particularly copyright or required licences, permits, and consents for its use, distribution, sharing, or publication, especially the right to publish and distribute the content in the Store and the right to use and disseminate images or personal data of third parties, if included;
- Obligation to use the Store in a manner that does not threaten the security of the Seller’s, Store’s, or third parties’ IT systems.
b) The Seller reserves the right to moderate content provided by Users in the Store. Moderation is carried out in good faith and with due diligence, either on the Seller’s own initiative or upon receiving a report, in order to detect, identify and remove Illegal Content or content in breach of the Terms and Conditions, or to prevent access to such content or take necessary measures to comply with EU and national law, including the Digital Services Act and these Terms and Conditions.
c) Moderation may be performed manually by a human or using automated or semi-automated tools that assist the Seller in identifying Illegal Content or other content in breach of the Terms and Conditions. Upon identifying such content, the Seller decides whether to remove or disable access to the content or otherwise limit its visibility, or takes other actions as deemed necessary (e.g. contacting the User to clarify concerns and request changes). The Seller will clearly and understandably inform the User (if contact details are available) who submitted the content of the decision, the reasons for it, and the available appeal options.
d) When acting under the Digital Services Act, the Seller is obligated to act with due diligence, objectivity, and proportionality, taking into account the rights and legitimate interests of all parties involved, especially Users’ fundamental rights as set out in the Charter of Fundamental Rights of the European Union, including freedom of expression and information, media freedom and pluralism, and other rights and freedoms.

5. Any comments, complaints, appeals, or objections regarding decisions or other actions or lack of actions taken by the Seller on the basis of a report or decisions made under these Terms and Conditions may be submitted through the complaint procedure specified in section XI of the Terms and Conditions. This procedure is free of charge and allows for submitting complaints electronically to the provided email address. Using the complaint procedure does not affect a person's or entity's right to initiate legal proceedings or exercise other rights.

6. The Seller shall consider all complaints, appeals, or objections regarding decisions or actions taken (or not taken) in response to a report in a timely, non-discriminatory, objective, and non-arbitrary manner. If the complaint or other submission contains sufficient grounds to believe that the decision not to act was unjustified, or that the content is not illegal or in breach of the Terms and Conditions, or if it provides evidence that the action taken was not warranted, the Seller shall promptly overturn or amend its decision or take other necessary action.

7. Users, persons or entities that submitted reports of Illegal Content affected by the Seller’s decisions regarding such content have the right to choose any out-of-court dispute settlement body certified by the Digital Services Coordinator of an EU Member State to resolve disputes concerning those decisions, including unresolved complaints under the Seller’s internal complaint-handling system.

XI. Final Provisions
1. Any matters not regulated by these Terms and Conditions shall be governed by the applicable provisions of Polish law, unless the User is a consumer residing in the United Kingdom, in which case the applicable law shall be the law of England and Wales, without affecting the consumer's statutory rights.

2. Any disputes arising out of the execution of the Agreement or the provisions of these Terms and Conditions shall be subject to the jurisdiction of the common courts as defined by the Polish Code of Civil Procedure, unless the User is a consumer domiciled in the UK, in which case they may bring legal proceedings in the courts of their country of residence.

3. In addition to judicial dispute resolution, the Parties may also make use of alternative dispute resolution (ADR) methods, such as mediation or submitting the case to an Alternative Dispute Resolution entity certified in the UK, for instance via the UK European Consumer Centre (ECC UK) or other bodies listed at https://www.tradingstandards.uk.
Further information about dispute resolution procedures is provided in Section XI, points 8–13 of these Terms and Conditions.

4. UK consumers may also seek advice and assistance from organisations such as Citizens Advice, Consumer Direct, or Trading Standards.

5. A list of UK certified Alternative Dispute Resolution (ADR) bodies can be found on the website of the Chartered Trading Standards Institute or the UK Government.

6. These Terms and Conditions are available electronically on the website www.dekoria.co.uk.

7. The Seller reserves the right to change the prices of products offered in the Store, to introduce new products to the Store’s assortment, to carry out and cancel promotional campaigns, and to modify them, subject to prior notice to Users.
Price changes and promotional updates shall not affect Orders already placed.

8. Promotional offers available in the Store cannot be combined with each other or with other discount codes, unless explicitly stated otherwise.

9. The Seller reserves the right to amend these Terms and Conditions in the following cases:
- change in the scope of services provided,
- change in the accepted payment methods,
- change in delivery options,
- change in the Store’s functionalities,
- change in applicable legal provisions,
-changes in the Seller’s internal structure or contact details.

10. Users with an Account will be notified of any changes to the Terms and Conditions via their Account. The changes will become effective 14 days after notification. The Seller will inform the User of the content of the changes and the effective date.

11. Changes to the Terms and Conditions will also be published on the Store’s website.

12. For the avoidance of doubt, any changes do not affect Orders placed prior to their effective date.

13. Users who do not accept the amended Terms and Conditions should notify the Seller by sending an email to the address specified in Section XII point 3. Upon receipt of such notice, the Seller will delete the User's Account and confirm the deletion. The notice may also be submitted in writing to the address provided in Section XII point 2.

14. The Seller will also delete the User's Account upon request sent to [email protected] or by post to: "Franc-Textil" Sp. z o.o., ul. Przemysłowa 10, 58-130 Żarów, Poland.

15. In addition to the cases described in points 13 and 14, the Seller reserves the right to delete a User’s Account in the event of:

16. lack of any activity by the User for a period of 6 months from the date of Account creation, as defined in these Terms and Conditions,

17. breach of these Terms and Conditions by the User, in particular Section II, points 9 and 10.